Terms and Conditions

  1. Introduction

1.1 Welcome to TunbridgeWare (referred to as “the Website”, “we”, “our”, or “us”). These terms and conditions (“Terms”) govern your use of the Website and any purchases made through it.

1.2 By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website.

  1. Registration

2.1 In order to make purchases through the Website, you may need to register for an account. You must provide accurate and complete information during the registration process.

2.2 You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

  1. Orders and Payments

3.1 By placing an order on the Website, you are making an offer to purchase the products subject to these Terms.

3.2 All prices displayed on the Website are in GBP and inclusive of applicable taxes.

3.3 Payment for orders must be made in full at the time of purchase. We accept payment through card and bank transfer.

3.4 We reserve the right to refuse or cancel any orders in our sole discretion, including without limitation, if the ordered products are not available, if there is an error in the pricing or description of the products, or if we suspect fraudulent activity.

  1. Delivery

4.1 We aim to deliver orders within the timeframe specified at the time of purchase. However, delivery times may vary depending on factors beyond our control.

4.2 Risk of loss or damage to the products shall pass to you upon delivery.

4.3 If you fail to accept delivery of the products, we may charge you for any additional shipping costs incurred.

  1. Returns and Refunds

5.1 We accept returns of products within 14 days of delivery, in accordance with our Returns Policy.

5.2 To initiate a return, please contact our customer service team at [customer service email or phone number] to obtain a Return Authorization Number (RAN).

5.3 Refunds will be issued to the original payment method used for the purchase, within [number] days of receiving the returned products.

  1. Intellectual Property

6.1 All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of TunbridgeWare or its licensors and is protected by intellectual property laws.

6.2 You may not reproduce, modify, distribute, or publicly display any content from the Website without our prior written consent.

  1. Limitation of Liability

7.1 To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or any products purchased through it.

7.2 Our total liability to you for any claim arising out of or in connection with these Terms shall not exceed the total amount paid by you for the products giving rise to such claim.

  1. Governing Law

8.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.

8.2 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

  1. Changes to Terms

9.1 We reserve the right to amend these Terms at any time without prior notice. Any changes to these Terms will be effective immediately upon posting on the Website. Your continued use of the Website after such changes constitutes your acceptance of the updated Terms.

  1. Contact Us

10.1 If you have any questions or concerns about these Terms, please contact us.